Today I went into work and worry about the thing happen to me Tuesday. However my supervisor wasn’t in but my boss was in. My boss is ok it just seem like I know more about the job then her. I think it is because I do it every day and she is always busy with meetings. So this morning I went into her office about it. Since the patient wrote a letter to our CEO about the billing department and it was forward to her. She asked me if I feel like I was being attacked about it. I explain how I felt about it. Before I go into it let me tell you what happen. The patient called me on February 15th about his account. From my notes on the account that he just asked me about his check payment. Then after that he called back and talked to a lady who I work with and she stated that she will talk to me about a letter to the patient. So my supervisor asked me why I didn’t send the letter back then on Tuesday. I explain to her that I didn’t talk to him about a letter. Also the lady who I work with I don’t remember if she asked me or not plus no notes that she talked to me. So when I left Tuesday I heard from another coworker that she told my supervisor I told her I won’t send out a letter. First of all why would I tell her I am not sending a letter if I didn’t talk to him about a letter. Anyway back to before I went behind closed doors and talk to my boss. So she wanted to hear the call. I don’t like hearing myself but I had no choice. So found out that the call was good and he didn’t ask me about a letter. My boss understood that and she pulled the call from the other coworker. We listened to the call and first of all she placed him on hold. After a while she went back on and he requests a letter about his account. She told the patient that she will have a letter done within 3 to 5 days. Well that wasn’t done because he wrote a letter to us. I am so glad that the calls are record. I felt so much better after all that. Anyway I am getting tried so I think lm going to bed. So this is Matt in the hat and I am out of here.
This is going to be really short. I am just so pissed about work. I am so glad I am off Thursday. I think Danielle and I going to the gym in the afternoon. I am so need it right now. As you may see that I am pissed and why I am? It’s work and the people I work with. Thats all I have right now because I just want to scream. So this is Matt in the hat and I am out of here
As you can see the title I don’t care anymore. I heard that my two coworkers had a meeting without me. I think they were talking about me but I am not sure. However I really don’t care I know that I got the ok from my boss and that’s all care about. I am there to work not to make friends. They just have to get over it. Well that’s really my two cents for tonight. I am beat and I want to watch the Biggest Loser so this is Matt in the hat and I am out of here.
Today I woke up to a nice sunny day and wish it was Sunday again. However I know that I have to get to work to make some money. So this morning I went into work and had to get some things done. My supervisor wants us to get our phone work done within ten days from the call. With that being said I put my team work all together and advise my team to work on 10 accounts in a day and go from there. I am sure one of my co-workers won’t happy. When I checked her work she only had like 4 accounts that are outstanding while my other co-worker and I are so behind. I really don’t care because I did talk to my supervisor about it before sending out the e-mail to them. Well I am beat I will blog more about it later. So this is Matt in the hat and I am out of here.
Today at work I felt like I have to do everybody else stuff. I don’t mind helping but sometimes I need to get my work done too. I guess I shouldn’t care if my work is behind because no one else cares. We had been so busy so far this year. I think it’s just people don’t understand their bills and want things for taxes. I guess I shouldn’t get mad because I have a job and we will always have a job. Anyway I am going to go and watching some tv with Danielle so this is Matt in the hat and I am out of here.
Today at work I had some crazy calls. One call I had was a 85 year old lady told me that she paid her husband’s bill. I asked her when she paid it she told me she don’t know. I asked how she paid it she told me with a check. I asked her for a check and she don’t know the check number. So I tried to explain to her I would need something to look it up for her then just she paid it. She told me she gets upset when she gets bills because they are on a fix income. I told her I understand but I just can’t take your word. Then she got upset and hanged up. I would like to know if I did something wrong? I don’t think I did anything wrong but sometimes they want the patient to be happy but this one I can’t make her happy if she is not willing to help us. Anyway I am going to watch some tv so this is Matt in the hat and I am out of here.
Back to work today and I felt like it wasn’t going to end. I felt like it was two days not one day. People are getting bills for charges for the New Year and they don’t understand their insurance policies. Some people no matter what you say to them they don’t want to believe you. They also think they know everything. I had an insurance rep today about money that they offset from us. Offset means that they pay us and then next time they “pay” us they will take it from another account that they paid us before because they paid as an error. So she was telling me that they offset on the other account. Found out the account they “took” the money they paid the patient. So how can you offset on money that you paid the patient. She was getting lost very much and I was on the phone with her for over a half of an hour. Then other patients are calling about charges that they paid already and don’t understand it takes time to post on the account. They were like I sent the payment on Monday of last week. Just keep in mind that we were close a day so it does take some time to post. They think they are the only ones we see. We book about 40,000 visits per month. Just think of all the payments we have to post after insurance pays and then they pay us. Anyway I am just glad today was over for work that is. Well that’s all I have tonight so this is Matt in the hat and I am out of here.
Today I woke up in the morning about 6:30 am and saw about a foot of snow outside. I called my job and they told us not to come in. The one good thing is that we get paid when they close. Another good thing is that today was payday. Then about 8:30 Danielle, her mother and I went outside to get some of the snow off of the driveway and the stairs. We were out there two hours and it was still snowing.
After that we went upstairs and made breakfast for them. I made French toast and turkey sausage. Danielle told me it was pretty good but I always feel like I don’t make it good. It was all gone so it must been good to be gone. Then I relaxed some and Danielle wants me to help her to find her body bugg and it took us for hours to find it. I told Danielle it had to be in a box but she didn’t want to believe me. So after turning the bedroom upside down I found it in a box under the bed. Well I am beat today so this is Matt in the hat and I am out of here.
Just want to tell you this is going to be a short blog. Today at work was alright we left at 3 because of the snow. I am hoping that they will close Friday so I can have a great three day weekend. If you saw my vblog last night I was upset with my coworker. I go to her for help and its funny today that I emailed her on an account. She told me what I would do? I reply I don’t know the answer so that’s why I emailed you. So what the….. If I go into work in the morning I will write her back and it may not be pretty but I don’t care. Well like I say this is going to be short so this is Matt in the hat and I am out of here.
