Day 071 – A phone call dont lie

Today I went into work and worry about the thing happen to me Tuesday. However my supervisor wasn’t in but my boss was in. My boss is ok it just seem like I know more about the job then her. I think it is because I do it every day and she is always busy with meetings. So this morning I went into her office about it. Since the patient wrote a letter to our CEO about the billing department and it was forward to her. She asked me if I feel like I was being attacked about it. I explain how I felt about it. Before I go into it let me tell you what happen. The patient called me on February 15th about his account. From my notes on the account that he just asked me about his check payment. Then after that he called back and talked to a lady who I work with and she stated that she will talk to me about a letter to the patient. So my supervisor asked me why I didn’t send the letter back then on Tuesday. I explain to her that I didn’t talk to him about a letter. Also the lady who I work with I don’t remember if she asked me or not plus no notes that she talked to me. So when I left Tuesday I heard from another coworker that she told my supervisor I told her I won’t send out a letter. First of all why would I tell her I am not sending a letter if I didn’t talk to him about a letter. Anyway back to before I went behind closed doors and talk to my boss. So she wanted to hear the call. I don’t like hearing myself but I had no choice. So found out that the call was good and he didn’t ask me about a letter. My boss understood that and she pulled the call from the other coworker. We listened to the call and first of all she placed him on hold. After a while she went back on and he requests a letter about his account. She told the patient that she will have a letter done within 3 to 5 days. Well that wasn’t done because he wrote a letter to us. I am so glad that the calls are record. I felt so much better after all that. Anyway I am getting tried so I think lm going to bed. So this is Matt in the hat and I am out of here.