Did I do that??

You may saw my twitter or you may not about today at work. Today was pretty good had some funny calls about billing. For my job I do answer the phone calls but most of the time I work with letters patients send to us. If you didn’t know already I am from New Jersey. I will call my work ABC Medical group since I don’t want to tell everyone on the net where I work at. So this guy paid $777.28 online with his credit card. It was so happen he was keep getting bills for the charges he paid. So he sent us a letter stated that it was paid in full. I looked at his name and account number it won’t show up in our system. So I looked more into it and he attached a statement. So I looked at the statement and it shows ABC Medical Group of Tennessee. So of course he paid the wrong medical group. In his letter he wanted us to correct the account and not to send anymore statements. So I found his money on the account that we keep open where we don’t know where the money belongs. So I called him and advise him on what I found and he was ok with it I took down his credit card number so we can refund him. So my suggestion for you is be sure you paying the correct company. I mean our website says New Jersey all over and when you pay online it shows our address wouldn’t you see that when paying and looking at your credit card statement. Guess not for this patient. Any way I don’t have much more to talk about so this is Matt in the hat and I am out of here. Have a great night.